CK
Collen K
1 reviews | Active since Apr 2012
08 Jan 2019, 16:55
Cheap labour.
Worst customer experience ever, with @Vodacom I ordered a fibre connection I was told the service will be up in 4 hours they installed it. Now it's going 2 take 5 days for me to get internet access. How is that possible? ??? I am truly disappointed. *********** technical individuals useless. I don't get update ****all. To add on that they where supposed to give me a temp lte device, but their own staff advised that the service will be up and the is no need for the loan device.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2019, 17:39 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2019, 17:39
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jan 2019, 11:02 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has been resolved.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2019, 11:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has been resolved.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,