Chatz Waverley Shocking service

<p>After handing in my phone (including a brand new bttery) at Chatz Waverley they sent me a quote to have the phone repaired for R 1 629.00. I paid the amount to their service provider and picked the phone up after it has been repaired. I returned the phone within a week and informed them that the phone was even worse than what it was before I gave it to them. They subsequintly sent it back to their service provider who returned it saying that they are not able to fix the phone and it should be sent to Samsung directly. </p> <p>After I queried how they could charge me to have a phone fixed and then not fix it Chatz just said that is was not their problem and I should take this up with the repair centre. I expalined to them that I did not send the phone to their repair centre but they did and therefore they should sort this out. Each time visiting the store after this the staff hid at the back untill such time that the shop was so over run with clients that they did not have a choice to come out!!!! They then informed me that their service provider will refund me for the monies paid - they even took my banking details. I AM STILL WAITING FOR THE PAYMENT AND AFTER FOLLOWING UP I RECEIVED A MAIL STATING THAT I SHOULD SORT THIS OUT MYSELF WITH THEIR SERVICE CENTRE! TAKE RESPONSABILLTY - I GAVE THE PHONE TO CHATZ AND CHATZ SENT ME THE QUOTE!!!! I WANT MY MONEY BAC****!!!</p> <p> </p>