CHATZ KLERKSDORP

Good day, I would like to place and URGENT COMPLAINT against the poor service we receive from Allison at Chatz Vodacom Klerksdorp in the Macrovest Centre, Wilkoppies, Klersdorp. We have contacted Chatz head office and they said that Chatz Klerksdorp is an independent dealer for Vodacom.

My issue. I have taken out a contract for fibre in my shop. Allison handled the paperwork etc. She advised us to cancel our Telkom line and she would sort out the porting for us. I have cancelled my account at Telkom on the 26th of April already. Eventually they stopped the line on 5 June. And that is where my problem starts. The porting was not done after 41 DAYS!!!!! Now we are battling to get the porting sorted. In the meantime, no customer can contact us. This is day 3 now. Everytime we have to go and ask what the situation is. Her stories are getting more elaborate (if she is at the shop). I email her, but she NEVER responds to my email. I am contemplating getting legal advise regarding the loss of income. Please assist. Anton Cartridge Revival *** (I would like to leave my landline number, but thank you Allison, it does not work).