II
Irshaad I
1 reviews | Active since Jul 2022
19 Feb 2023, 19:41
Chatbots are just fancy FAQs
Trying to block a ****** phone using Vodacom's Customer Care (082 135) and all I get is a useless Chatbot (Toby) who keeps me in an endless loop of not blacklisting the phone. The service gets to the point of correctly identifying the phones which my sim was used for. But is unable to progress from there. Utterly useless.
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Vodacom's replyOfficial
20 Feb 2023, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2023, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team