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Marti S

1 reviews | Active since Apr 2018

16 Apr 2018, 14:44

Chatback Silver, Uchater and Downlouz Silver

Good Afternoon. I have realised thast I am being billed for Content Services of R6.14 per day for Chatback Silver, Uchater and Downlouz Silver. I have cancelled nearly 4-5 times in the past. When I get my Itemised billing it appears again!!!! I cannot afford any more this. Please help. ********** 892 or ********** 768. Marti Stolz

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Replies (3)
Vodacom
Vodacom's reply16 Apr 2018, 15:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Apr 2018, 16:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2018, 07:16
Official

Dear Marti Stolz,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Kindly note we are investigating the above query, feedback will be provided.

Warm regards,

Shad