ST
Sara T

1 reviews | Active since Nov 2022

13 Nov 2022, 08:56

Chasing vodacom managers to approve 🤦♀️ horrible!

In 3rd week with no service, many hang ups, many escalations, passing me to vumatel ( third party who doesn't have a phone number), now am chasing a vodacom manager to WORK and approve my order number sent from vumatel to get the service and I can't reach of course, I doubt calls are recorded cz agents are unprofessional, rude and has zero ownership with many promises to follow ups and I receive nothing. I follow up and chase each single step in the loop to ask people to do thier job. Stay away!

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2022, 08:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team