MN
Muhammad N
1 reviews | Active since May 2015
26 Nov 2018, 18:14
Chasing customers away
I app**** for a contract a week ago and yet to get the phone. I app**** for another contract on Friday and now I am told I don't qualify for a contract. Funny enough MTN had no issues with a data contract being taken out yesterday which is double the amount of the deal I am taking out with you. What should I do? Move to MTN or Telkom as they are willing to offer me something ?
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Replies (4)
Vodacom's replyOfficial
27 Nov 2018, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2018, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Nov 2018, 11:56Dear Muhammad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent your details to our Sales team and requested them to give you a callback. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent your details to our Sales team and requested them to give you a callback. Regards Consumer Website Team(SA)
Vodacom's reply27 Nov 2018, 11:56
Official
Dear Muhammad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent your details to our Sales team and requested them to give you a callback. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent your details to our Sales team and requested them to give you a callback. Regards Consumer Website Team(SA)
MN
Muhammad N's updateReviewer Update
27 Nov 2018, 13:09I received a call from the Vodacom Hellopeter division who said they will look into the situation. The contract I was approved for previously was never completed by the sales consultant as there were documents outstanding even though she said I would receive the phone and everything on Tuesday the 20 November 2018.
My credit rating is low at 200 so not much hope for anything. A sales consultant will contact me to advise on what I can be approved for.
Guess there is very little hope with Vodacom even though I had a contract with them previously from Cellucity. Guess I will have to stick with MTN as I currently have a 120gb data contract with them.
MN
Muhammad N's update27 Nov 2018, 13:09
Reviewer Update
I received a call from the Vodacom Hellopeter division who said they will look into the situation. The contract I was approved for previously was never completed by the sales consultant as there were documents outstanding even though she said I would receive the phone and everything on Tuesday the 20 November 2018.
My credit rating is low at 200 so not much hope for anything. A sales consultant will contact me to advise on what I can be approved for.
Guess there is very little hope with Vodacom even though I had a contract with them previously from Cellucity. Guess I will have to stick with MTN as I currently have a 120gb data contract with them.
MN
Muhammad N's updateReviewer Update
29 Nov 2018, 23:02Update: the social media department phoned me on Wednesday. His aim was to let me walk away with another deal. He told me the deal that I app**** for is out of stock. Unfortunately, he couldn't offer anything black Friday related as the weekend has passed despite me placing an order during that weekend.
The alternative, offering me a P20 lite for R300 odd. We then got busy with the application and he had to contact his finance department before we could continue. A day has passed, shouldve been an hour, and there has been no response.
As the title states....
MN
Muhammad N's update29 Nov 2018, 23:02
Reviewer Update
Update: the social media department phoned me on Wednesday. His aim was to let me walk away with another deal. He told me the deal that I app**** for is out of stock. Unfortunately, he couldn't offer anything black Friday related as the weekend has passed despite me placing an order during that weekend.
The alternative, offering me a P20 lite for R300 odd. We then got busy with the application and he had to contact his finance department before we could continue. A day has passed, shouldve been an hour, and there has been no response.
As the title states....