Charing for items that should not be allowed

Item: Vodacom
Rating: 1
Author: Jacques S

Having issues with my billing and charges that are on there that should not be charged for.I am on a package that gives me free minutes and then cuts off when I have reached my limit. This month I received a bill for phone calls that should have not been able to even go through.

Helpful (0)

Replies (2)

Jacques S's updateReviewer Update

20 Dec 2024, 11:23

I have submitted this querrie via email but no one from vocadom has contacted me. They just send you a link to speak to AI that cannot resolve your issue

Jacques S's update20 Dec 2024, 11:23

Reviewer Update

I have submitted this querrie via email but no one from vocadom has contacted me. They just send you a link to speak to AI that cannot resolve your issue

Vodacom's replyOfficial

20 Dec 2024, 12:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Dec 2024, 12:07

Official