Charging us for handset ***** performed by a vodacom

A vodacom upgraded **********ly on my account. The upgrade was reversed and we upgraded to a new contract and handset in December. On our January bill, there is a R9600 handset charge for the handset that was **********ly upgraded on our account, and furthermore, we were charged for our old contract and our new contract as well in January, when the old contract should have been cancelled end of December.

Absolutely rediculous. We have been in and out of Vodacom shops to get this ********** upgrade sorted out, but vodacom keeps making promises without results. The fact that someone was able to upgrade on our contract without any papers is horrible by itself, concerning privacy and security.

There have been been countless other times when vodacom double charged us for handset, etc, but we have made piece with not seeing that money again. Everytime you try to sort it out, they "escalate a query ", and then tell you that it will be processed at the end of the month, but you never hear anything about the "query" again after that. Until you log another query, which gets logged and forgotten again.

Horrible.