CHARGING RIDICULOUS/UNNECESSARY FEES

<p>I signed up with Vodacom many years ago. Then moved away to another service provider for two years and went back (BIGGEST MISTAKE EVER!)</p> <p>Currently I hold 3 contracts with Vodacom. </p> <p>Initially I signed up with my second contract with the Smart L package. </p> <p>After a few months into the contract I migrated to the XL package. </p> <p>And Vodacom was just too happy that I migrating to a bigger package. </p> <p>If I remember correctly I was charges a reasonable migration fee. </p> <p>I recently found that my bill every month on my cellphone alone is too high and wanted to migrate back to a lower package. </p> <p>Just to realise that you want to charge me over R400 just to go to a lower package. Whilst being on the phone with your accounts/migration department I went onto your website and found that your Smart L+ package is already lower than what I currently pay for not just that.... The data and voice service offers MORE than what I currently pay for. </p> <p>When enquiring about it I was advised that it is a promotion that you are currently running. Seeing that my contract expires early next year I asked them to transfer me to the cancellation department as I see this kind of practice rather *********. </p> <p>Whilst speaking to the cancellations consultant he seemed disinterested and advised me that my cancellation will be over R5000. As per law you should be charging me a reasonable cancellation fee so then you will be charging me for my device as well as the data, sms's, voice time that would've used. </p> <p>then I asked him about the smart L+ package and he advised me that my package is no longer available.</p> <p> </p> <p>Here's my question I have been with vodacom for such a long time. I have 3 contracts with Vodacom. My account are fully paid every month. SO I would think that I have been a loyal customer till now. SO you no longer offer the service that I migrated to, the same service is now not only cheaper but whoever signs up today will get more value for the deal than what I am currently paying for. </p> <p> </p> <p>I am highly disgusted in your service and the amount that one needs to pay when you would like to migrate down to the initial service that you signed up with. </p> <p>This will be the last few months that I will be with vodacom. I will be cancelling my contracts and take my business elsewhere. </p> <p> </p> <p> </p>