Charging on Old Contracts
<p>Was charged R800 for 11 months on a cancelled contract. Made 6 calls to the call centre each between 20 mins and 69 mins. Repeated assurances I would be called back. No call back. Then called to cancell my current 2 contracts. Only r ceived cancellation on 1. Where is the VIP in Red VIP. Still waiting </p>
Even rep**** to their post call survey and rated a 0 out of 10. Did not help either.
Even rep**** to their post call survey and rated a 0 out of 10. Did not help either.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Unbelievable. Again Vodacom exceed all expectations of bad service. They posted their reply 6 hours sgo on Hellopeter and it is the end of day. Still no call or response.
Unbelievable. Again Vodacom exceed all expectations of bad service. They posted their reply 6 hours sgo on Hellopeter and it is the end of day. Still no call or response.
As per telephonic discussion,credits processed.
Best regards,
As per telephonic discussion,credits processed.
Best regards,
Thank you Vodacom. After speaking to so many people in your business, your consumer website team were absolutely fantastic. Often the problem is completely forgotten when the solution and follow up service is that good.
Thank you Vodacom. After speaking to so many people in your business, your consumer website team were absolutely fantastic. Often the problem is completely forgotten when the solution and follow up service is that good.