MS
Monica S

1 reviews | Active since Dec 2014

20 Dec 2017, 15:32

Charging my account after the initial two years of an anoroid contract.

On the 6 th of July 2015 I bought an anoriod from Elite mobile with a one gig free from vodacome. In July 2017 I finished paying for the worst ever anoroid with the slowest of internet. The amount was rands 119.00 pm

It’s now December 2017 I have been overseas since the 29 th of May, have not used the internet nor the anoroid as I presumed it would not work in New York but now Voda has been charging me 75 rands every month.

I have fully paid for this so why am I still being charged, my bank on my instructions has been reversing the charges but Voda still keeps putting through this debit.

I want them to stop, I owe no one money and made the biggest mistake of my life accepting this promotion. It never said that I would still be paying them after the initial two years so what is their problem.

Also I dealt with Elite mobile not Voda.

Thank you

Monica Safi

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2017, 17:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jan 2018, 14:54
Official

Dear Monica,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see email sent.

Regards
RO