1 reviews | Active since Dec 2014
Charging my account after the initial two years of an anoroid contract.
On the 6 th of July 2015 I bought an anoriod from Elite mobile with a one gig free from vodacome. In July 2017 I finished paying for the worst ever anoroid with the slowest of internet. The amount was rands 119.00 pm
It’s now December 2017 I have been overseas since the 29 th of May, have not used the internet nor the anoroid as I presumed it would not work in New York but now Voda has been charging me 75 rands every month.
I have fully paid for this so why am I still being charged, my bank on my instructions has been reversing the charges but Voda still keeps putting through this debit.
I want them to stop, I owe no one money and made the biggest mistake of my life accepting this promotion. It never said that I would still be paying them after the initial two years so what is their problem.
Also I dealt with Elite mobile not Voda.
Thank you
Monica Safi
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Monica,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see email sent.
Regards
RO
Dear Monica,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see email sent.
Regards
RO
