UB
Ursinius B

1 reviews | Active since May 2012

29 Jun 2016, 08:27

Charging me way more than what was signed in on contract.

<p>I don't like complaining but this is beyond ridicilous.</p> <p> </p> <p>I took out a contract with Vodacom to pay a certain amount p/m and if I go over and above my contract value they should Cap it within R50.</p> <p> </p> <p>This month I've received a bill more than 3x times my contract value.</p> <p> </p> <p>Have phoned in multiplule times regarding my high bill amount and no1 wants to assist ...</p> <p> </p> <p>This is a breach of my signed contract and accourging to the CPA act! </p>

0
Replies (2)
Vodacom
Vodacom's reply29 Jun 2016, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jul 2016, 07:51
Official

Kindly note that we have reviewed your Hellopeter Complaint and attempted to make contact.

Please refer to email correspondence.

Best Regards

Elroy