1 reviews | Active since May 2016

09 Dec 2016, 15:37

Charging me over R19 000 for an unresolved query!!

<p>After months of complaining, calls emails etc Vodacom has no hand me over to Legal. How is this possible Vodacom? Why is no one listening to what I am saying. No one ever gets back to you but you have to call and call to get any kind of feedback.</p> <p>Really Vodacom, what else am I suppose to do to get your attention? If a complaint at ICASA doens't work what else?</p> <p>Can someone a little higher please get in contact with me????? There must be someone who is willing to listen to me.</p> <p> </p> <p>O and thank you for *****ing my credit!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Dec 2016, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team