Charging me more and don't answer their phones!!!

Item: Vodacom
Rating: 1
Author: Roxanne T

I see on my vodacom app that I am being charged a different amount (Higher) than agreed upon. My last debit order went off for the amount that I signed for and is now saying I owe money. I have been trying to call vodacom multiple times a day for 2 days and there is no answer!!! How can you just charge me more and not send an email or call to discuss. In the past I have never had to pay more in my contract period.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Apr 2024, 07:46

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Apr 2024, 07:46

Official

Roxanne T's updateReviewer Update

04 Apr 2024, 09:08

I tried to call in again this morning and the call was answered by Ica. She was very helpful and friendly. You need more staff like Ica (That answer calls and are friendly).

Roxanne T's update04 Apr 2024, 09:08

Reviewer Update

I tried to call in again this morning and the call was answered by Ica. She was very helpful and friendly. You need more staff like Ica (That answer calls and are friendly).