JO
John O
1 reviews | Active since Jul 2011
06 Oct 2022, 09:04
charging me for no service
You are charging me R 400 per month and this modem has had a red light for weeks. Why is this acceptable? I have a photo of the modem if you want to see.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
06 Oct 2022, 10:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2022, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JO
John O's updateReviewer Update
06 Oct 2022, 10:07Just courier a replacement simcard, I think this one is faulty. You have the address on record.
JO
John O's update06 Oct 2022, 10:07
Reviewer Update
Just courier a replacement simcard, I think this one is faulty. You have the address on record.
JO
John O's updateReviewer Update
10 Oct 2022, 11:03Hi Vodacom. You have not called, responded, sent any further messages. Please explain your lack of professionalism. I have previously taken you to ICASA for this level of incompetence. I'm happy to do so again.
JO
John O's update10 Oct 2022, 11:03
Reviewer Update
Hi Vodacom. You have not called, responded, sent any further messages. Please explain your lack of professionalism. I have previously taken you to ICASA for this level of incompetence. I'm happy to do so again.
JO
John O's updateReviewer Update
27 Oct 2022, 11:16No. My phone is set to reject unknown calls. Just tell me where to go get a replacement SIM. My nearest branch is Woodmead.
JO
John O's update27 Oct 2022, 11:16
Reviewer Update
No. My phone is set to reject unknown calls. Just tell me where to go get a replacement SIM. My nearest branch is Woodmead.
JO
John O's updateReviewer Update
14 Nov 2022, 10:37Hellooooo?
JO
John O's update14 Nov 2022, 10:37
Reviewer Update
Hellooooo?
JO
John O's updateReviewer Update
14 Nov 2022, 10:39You've taken another 400 rand from me without giving me a working simcard vodacom. My next step is to take out press adverts against you.
JO
John O's update14 Nov 2022, 10:39
Reviewer Update
You've taken another 400 rand from me without giving me a working simcard vodacom. My next step is to take out press adverts against you.
JO
John O's updateReviewer Update
09 Dec 2022, 14:43So I see you still are ignoring me. I will now forward my complaints to the Minister, thanks.
JO
John O's update09 Dec 2022, 14:43
Reviewer Update
So I see you still are ignoring me. I will now forward my complaints to the Minister, thanks.