sS
shash S

1 reviews | Active since Feb 2015

09 Jan 2020, 08:33

CHARGING ME FOR CANCELLED CONTRACTS

I am here again to vent my fury at how pathetic Vodacom has become. Once a top service provider they have most certainly gone to the dogs now. I complained a while back about how I had cancelled my 2 data contracts numerous times, before the termination date, how i kept calling to double check all was in order and cancelled etc. But today I get a statement for over r2000, when my bill should have been R694.99. contracts due for termination 24 Nov 2019. After much phoning and screaming at them, in December I paid R694.99 which was correct as per my other 2 current contracts. Today for January I get the bill For R2038. Now where in hell's name, in the last month, did my 2 cancelled contracts become re-instated? How *********** can they be to fail at a simple task of cancelling a contract honestly!?? and for the love of Mary, they HAVE THE NERVE TO CHARGE ME r594 EACH FOR 20 GIG DATA???? I WILL NEVER DEAL WITH U AGAIN

0
Replies (1)
Vodacom
Vodacom's reply09 Jan 2020, 09:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team