CHARGING ME FOR A DEVICE THAT STAYS IN REPAIRS

<p>I'VE BOOKED MY SAMSUNG A5 IN FOR THE THIRD TIME NOW .THE FIRST TIME IT HAS BEEN SENT BACK TO ME FROM THE CRESTA REPAIRS WITHOUT THEM EVEN ATTEMPTING TO FIX IT. THE SECOND TIME , IT WAS SENT TO THE ADVANCED REPAIR CENTER AND THE SAME PROBLEM STILL PERSISTS.I'M PAYING FOR A DEVICE THAT IS NOT IN MY POSSESSION AND IS ALWAYS IN REPAIRS.WHY CAN VODACOM NOT REPAIR MY PHONE OR REPLACE IT??????I'VE ASKED WHY IT WAS SENT BACK THE FIRST WITHOUT ANYTHING BEING DONE ON IT BUT I DIDN'T GET ANY ANSWER.CAN SOMEBODY,ANYBODY PLEASE HELP!!!!!!!!!!!!!I DON'T KNOW WHAT TO DO ANYMORE!!!!!!!!!!!</p>