Charging me for a contract which I cancelled

Good day,

At the beginning of November 2018 I sent through an email requesting the cancellation of the contract for the number ********** 551 on my profile at the end of November as I do not wish to renew it and no longer want this expense. You can check your call records as I was called regarding the matter where your retentions team tried to keep me from cancellig, I declined and reiterated that I want to cancel that contract. No further information was requested from me and I assumed that my request would be processed. I have just viewed my account and it appears that this request has not been processed. I have a "Bill so far" this month for this number. It is not my fault that your cancellations or retentions team cannot process requests. I have proof and if you pull my call record you will see that I have requested the cancellation to a consultant. Nothing further was requested from me so this cancellation should have been processed. I refuse to pay a cent toward this contract and I will report you to every authority I have at my disposal should I be. I expect this to be actioned and my account credited as I only want my main number active on my account.

My initial email, should you not have access to it was as follows:

Good day,

I would like to cancel the contract for ********** 551 which is currently on my main profile of ********** 972 when the contract ends on 30 November 2018. I do not wish to renew this contract when it expires and to my understanding, the last I will be billed for it is in the November 2018 billing.

I trust that this is sufficient notice.

Please feel free to contact me should there be any further queries or formalities required with regards to this.

Kind regards,

Duncan Hendricks ********** 972

Regards,

Duncan Hendricks