Charging me for a contract I never took out or requested

On 11th of October 2017 I renewed a cell phone contract on line through the website. The next morning customer services phones me to say my upgrade was captured incorrectly on their side as a new contract instead of an upgrade. I received the upgrade as well as the new contract which I never requested and my bank account was immediately debited. After I called them to sort it out, they basically refused to do anything and said I need to send my details with an Affidavit to their ***** department stating I never asked for it before they will look into it. Despite me telling them it isn't ***** and it is a simple error on their side, I eventually had no choice and had to do it just to resolve the issue. I have since spoken and emailed numerous people and despite operators saying they have handed the issue over to more senior people, they are refusing to tell me who the have handed it over to. Every few days, I receive a phone call asking me to explain the situation all over again.

So far I have spoken to: Etienne from Vodacom social media Xolani from Vodacom social media Michelle Arpin (spoken to and emailed) ********** Mulalo Denga from TechCare Consultant (spoken to and emailed many time) ********** Mulalo also makes promises she'll call back but doesn't. There have been many before these.

I have spoken to Mulalo Denga and email here many times but she only makes up stories. Tells me her manager is working on it. When I asked for a name, she said David and when I asked his surname she said no, its actually Michelle. Never a straight answer. Never a real name. Never a contact number. Never a surname.

I spoke to Etienne on the morning of the 20th of November 2017 and he said he will sort it out and call me before the end of that day. But he didn't and I've never heard from him again.

I spoke to Michelle in the afternoon of the 20th of November 2017 and she said "it is being sorted out, in fact probably being done as we speak". Yet as of today, nothing has been done and nobody has called me since.

Reference numbers: Reference: 1- ********** **********

Now I'm at a stage where I feel pressing ***** charges against Vodacom is my only solution.