TS
Tshepo S

1 reviews | Active since Mar 2013

31 Jul 2016, 16:11

Charging me for a cancelled contracted & *********** consultant

<p>I must state the FACT that being a customer to Vodacom is HELL and I’m sick and tired of speaking to *********** consultants, who are clueless about their business, process and systems, May 2016 I called with the hope of get the exact date of when will my contract come to an end, and I was told that my number belongs to my wife, therefore I cannot get any info,how ridiculous is that?.Anyway, went into a Vodacom outlet, cause I couldn’t stand those useless consultant and being transferred or put back on the loop, whenever you demand to speak to a senior who are equally futile as their sub-ordinates. What you doing is *******ion, theft, *****, WHY ARE YOU TAKING MY MONEY IF MY CONTRACT HAS BEEN CANCELLED ON THE 03 JUNE 2016, AND I DON’T HAVE A PROFILE IN YOUR SYSTES AND NO ONE KNOWS WHAT IS HAPPENING BY YOU HAVE THE GUTS TO TAKE MY MONEY. I THINK I MADE IT EXPLICENTLY CLEAR THAT I DON’T WANT ANYTHING TO DO WITH THAT ORGANISATION, I WILL BE TAKING THIS MATTER TO MY LAWYERS AS WELL. I WILL UTILISE ANY PLATFORMS TO ENSURE THAT – I EXPOSED HOW YOU ILLAGALLY BENEFIT FROM CUSTOMERS,</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2016, 05:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2016, 10:58
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart