charging me connection fee that wasnt in the agreement.
I took out two tablet contract specials in December over the phone, on the vodacom store website there was nothing stated about additional sim and connection fee and when i spoke to the lady over the phone she also said that i will only pay the monthly amount that is stated on the website, so now a month later i get an invoice with additional sim and connection charges. i have never had any problems with Vodacom, i have four contracts with them but i think its time to move to a new service provider this is unacceptable!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
