1 reviews | Active since Apr 2016

11 Jan 2018, 16:06

charging me connection fee that wasnt in the agreement.

I took out two tablet contract specials in December over the phone, on the vodacom store website there was nothing stated about additional sim and connection fee and when i spoke to the lady over the phone she also said that i will only pay the monthly amount that is stated on the website, so now a month later i get an invoice with additional sim and connection charges. i have never had any problems with Vodacom, i have four contracts with them but i think its time to move to a new service provider this is unacceptable!!!

0
Replies (1)
Vodacom
Vodacom's reply11 Jan 2018, 17:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team