1 reviews | Active since Jan 2017
CHARGING ME AFTER SETTLING ACCOUNT
<p>I have been receiving calls from a Vodacom call center regarding my account. on the 18/11/2016 i called the call center asking for a settlement and they gave me an ampunt of R179.60 which had to be payed within 7 working days. On the 21/11/2016 i made the payment and called a few days later as per their request to have them cancel my contract. I recieveed an sms later that day with a refrecnce number confirming the cancelation. During the month of December just after the 25th i received a call from the call center saying i owe an amount of about R275 for the month of december i told them i cancelled the contract and they said theyl get back to me on that, They never did. Again in january i received a call and this time the amount had doubled... I called Vodacom and asked for a settlement which they provided, I made payment as per their stipulation( within 7 working days) i then called back after a few days to cancel my contract which they did. How is it that i owe them money for the months after the contract has been cancelled, Why werent i informed about such mediocre. EXACTLY WHAT IS A SETTLEMNT? i NEED THAT ACCOUNT CLOSED AND I NEED PROOF OF THE CLOSURE IMMEDIATLY. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
