Charging for Subscriptions NEVER subscribed to

Absolutely disgusted!

My boyfriend is on contract and his monthly debit is roughly R600 a month. This morning however, Vodacom deducted R2414.76 from his account!

He phoned Vodacom and they advised that he was being charged for the subscription he subscribed to BUT he has NEVER subscribed to anything or received ANY notifications to inform him he has subscribed to anything.

This has therefore been done UNKNOWINGLY and WITHOUT his permission and he therefore cannot be held accountable for this, especially if this has been a subscription done through Vodacom!

I have also noticed that I am not the only one making such a complaint and that at least 3 other people have raised such a complaint within the last 48 hours.

When my boyfriend phoned Vodacom to query this, this was their response "we have unsubscribed you but we will not refund you"

You're supposed to keep logs of everything that happens on your customers accounts, so then pull up his account and PLEASE point out WHEN and WHAT he apparently subscribed to coz I would like to see proof!!!

Vodacom get your f**king act together and tell me what you intend to do to rectify this!!!