Charging For Services Not Done By Me
<p>On Sunday 27th November I played my Free Play and won a Free Music Download. I clicked on the link and downloaded my free music track. Suddenly I get a message stating that I have subscribed to a 3 Track Pack @ R9.99. I did not subscribed to anything and my airtime they took R10 off my account. How can Vodacom subscribed you to services without your consent? I called the customer care and she said she will log a service complain and someone will call me but I am still waiting to get this sorted out as no one called me. This morning again I received an sms saying that I have successfully migrated to Power Bonus. I did not change my tariff plan and once again Vodacom just changes the tariff plan without my consent. I really had it with Vodacom and think I must switch networks because they take your airtime and subscribe without consent and now change my tariff plan without my consent. This is really pathetic service from Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This is now day 3 after I lodged a complain and still nobody phoned me about the issues I have. Vodacom's service isn't what it was in the past. I am highly dissapointed in the service and not to talk about the airtime that I lost on Sunday and it wasn't my doing.
This is now day 3 after I lodged a complain and still nobody phoned me about the issues I have. Vodacom's service isn't what it was in the past. I am highly dissapointed in the service and not to talk about the airtime that I lost on Sunday and it wasn't my doing.