TM
Tanja M

1 reviews | Active since Jun 2016

28 Jun 2016, 18:57

Charging for cancelled services

<p>I agreed to a data upgrade package by a Vodacom tele-salesman in March 2016 being under the impression that I was agreeing to additional data for my phone. I however immediately cancelled this subscription when I received an external modem and sim card as I was not interrested in this product. Vodacom sent a courier to collect the modem and sim card but I have now realsied that they have been debiting my account by R109/month since March. I demand that Vodacom reimburses the money that they have deducted for this serice to date as I have made it clear that I was not interrested in this product and have cancelled the contract in March already.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 19:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team