1 reviews | Active since Jun 2016
Charging for cancelled services
<p>I agreed to a data upgrade package by a Vodacom tele-salesman in March 2016 being under the impression that I was agreeing to additional data for my phone. I however immediately cancelled this subscription when I received an external modem and sim card as I was not interrested in this product. Vodacom sent a courier to collect the modem and sim card but I have now realsied that they have been debiting my account by R109/month since March. I demand that Vodacom reimburses the money that they have deducted for this serice to date as I have made it clear that I was not interrested in this product and have cancelled the contract in March already.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
