EV
Esmerelda V

1 reviews | Active since May 2016

03 Nov 2017, 10:27

Charging for cancelled contract s

I can data line In September and I am still being charged

Cancelled my one cell phone contract and it's a pay as you go and I am still being charged

I want to reimbursed And contract cancelled I have called and nothing changers.

0
Replies (3)
Vodacom
Vodacom's reply03 Nov 2017, 10:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

EV
Esmerelda V's update03 Nov 2017, 10:50
Reviewer Update
Thank you. I have requested call backs before and never got call backs. Hope someone calls me now
Vodacom
Vodacom's reply03 Nov 2017, 13:24
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team