1 reviews | Active since Sept 2016
Charging for balance alert
<p>Hi there,</p> <p> </p> <p><br />Please could someone explain to me why Vodacom charges me for the balance alert at the start of phone calls?</p> <p> </p> <p><br />When I have a low balance and try to make a call, the line is immediately answered with the message "You have less than 3 Rand and 99 cents in your account [etc]" the line then proceeds to ring. Even if nobody answers, this call is still charged and I am essentially paying for listening to a phone ring.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
