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Sharnay S

1 reviews | Active since Sept 2017

18 Sept 2017, 16:28

Charging for a service I don't even receive!!!!!

Vodacom has been charging me from September 2016 for a 5gb WiFi router that I don't even have. After numerous calls and visiting the head office the problem is still not sorted. The service is pathetic and I will not recommend Vodacom to any user!!!!!

0
Replies (2)
Vodacom
Vodacom's reply18 Sept 2017, 17:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Sept 2017, 11:00
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc