RM
Refiloe M

1 reviews | Active since Feb 2017

28 Feb 2017, 09:03

Charging for a line I dont have

<p>I have been in contact with vodacom since October last year to cancel a line i dont have. There are 3 numbers on my number and i only know of 2, there other i dont own. They keep saying they will come back to be in 48 hours and that they have ecslated my request- 3 months later and my request was only completed 3 Feb they say. Yet they still debited my account. How is this possible? I was on the line with Vodacom for 52 mins this morning and no one can assist and give me the answers i need.</p> <p>Really horrible and unpleasant service From vodacom. Im ready to switch networks honestly and if i dont get any feedback from them i will reverse this transaction for 3months to come, the overcharge from the past 4 months will cover my bill for 3 months.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2017, 09:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team