1 reviews | Active since Feb 2017
Charging for a line I dont have
<p>I have been in contact with vodacom since October last year to cancel a line i dont have. There are 3 numbers on my number and i only know of 2, there other i dont own. They keep saying they will come back to be in 48 hours and that they have ecslated my request- 3 months later and my request was only completed 3 Feb they say. Yet they still debited my account. How is this possible? I was on the line with Vodacom for 52 mins this morning and no one can assist and give me the answers i need.</p> <p>Really horrible and unpleasant service From vodacom. Im ready to switch networks honestly and if i dont get any feedback from them i will reverse this transaction for 3months to come, the overcharge from the past 4 months will cover my bill for 3 months.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
