GS
Gavin S
1 reviews | Active since Aug 2013
01 Jul 2019, 21:37
Charging double VAT and refuse to correct it for 2 years
Overcharging my account for 2 years and charging double VAT. I have 2 accounts on my name, one for R449pm (incl VAT) and another for R279 (Incl) VAT. Every month I get an account where the mix add the 2 accounts together and break the figures down into a whole lot of random amounts that doesnt make sense and then they add VAT again on the total. R449 +R279 = R728. Easy maths. But they charge roughly R900 every month. I have phoned multiple times but they struggle to understand English and refuse to listen to me. Even the supervisor I've spoken to shouted me down on the phone and said I don't know what I'm talking about. I know this complaint won't even mean anything as they won't take it seriously.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jul 2019, 08:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jul 2019, 11:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply03 Jul 2019, 11:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
GS
Gavin S's updateReviewer Update
03 Jul 2019, 11:49Nothing was resolved! The agent phoned me and antagonized me by being rude and telling me to stop interrupting him when I asked that he please stop breaking down the items on the bill into descriptions I don't understand (as my original complaint). I asked for the bottom line figure and he was dismissive and rude to me again. At this point I lost my temper and cancelled my call with him. I refuse to speak to someone not trained in client liaison or complaints. One would think that after 2 years of complaints and escalations regarding this issue and this report on hellopeter they would at least contact me with someone trained in client relation s****s. When my contracts end with Vodacom I will make use of another service provider and convince everyone I know to do the same. This is not the Vodacom of ten years ago.
GS
Gavin S's update03 Jul 2019, 11:49
Reviewer Update
Nothing was resolved! The agent phoned me and antagonized me by being rude and telling me to stop interrupting him when I asked that he please stop breaking down the items on the bill into descriptions I don't understand (as my original complaint). I asked for the bottom line figure and he was dismissive and rude to me again. At this point I lost my temper and cancelled my call with him. I refuse to speak to someone not trained in client liaison or complaints. One would think that after 2 years of complaints and escalations regarding this issue and this report on hellopeter they would at least contact me with someone trained in client relation s****s. When my contracts end with Vodacom I will make use of another service provider and convince everyone I know to do the same. This is not the Vodacom of ten years ago.