Charges to My account

<p>To whom it may concern</p> <p> </p> <p>Ref 1- ********** 9430</p> <p>End July 2016 I upgraded my contract to the double deal S7 edge plus free Tablet and 10 000 educational voucher. When the device was delivered the tablet had no earphones in the box and no sim card. I called customer service and after almost a week I was re assured that they will deliver the earphones as well as sim card, this of course didn't happen, simcard was eventually delivered but with no earphones. At the end on the month my account was debited with R2 700 instead of R550 and when I called the customer service they said it was a mistake on their side. I immediately called my bank and reversed the payment. After numerous calls my problem was not resolved and each agent will give me a different stories. I kept getting sms's that my account was in a reuse. Eventually I decided to cancel my upgrade. Again this was done through the call centre and I was promised that the device was going to be collected, of course this didn't happen. I then went to the head office personally trying to sort the issue out once and for all. Again, I was promised that the device will be collected but of course another week passed and nothing. My husband then took it upon himself to try and sort the issue out, at last they collected the device and after one week I called the call centre and they said the upgrade has been reversed. On the 2 September 2016, I called the call centre to try and sort out my payment and they found that the device is still being added to my account even though the reversal has been done. I would like to cancel my Vodacom account but cannot do so as my account is in a reuse. This ordeal with Vodacom has made me physically ill. I'm having sleepless nights thinking of how this matter will be resolved. I don't know who to contact or where to go from here. If there is anyone who can help me resolve this issue I will really appreciate it.</p> <p> </p> <p> </p> <p> </p>