CHARGES TO ACCOUNT - FRUSTRATED CUSTOMER

<p>I've been a Vodacom customer for years, but the last 2 years have been so frustrating experiencing the worst service from them. I usually buy 1GB of data each month and last month they processed it twice to my account. I immediately reported it asking to be reversed. They reversed the data but never the charges to my account. I've spoken to at least 10 different people in the meantime, from customer care to accounts. No one has helped me so far! I'm so frustrated getting diverted from one department to the other with no success. Every one says they will call you back, but they never do!!! I really feel this is the end of the road for Vodacom especially as I am due for an upgrade this month, and so is my husband!! I hope this message gets to the right person as they will now deduct this from my bank end July, so I will pay for data that I don't even have!</p> <p> </p> <p>PLEASE HELP!!</p>