Charges on fixed contracts

When I had to write here to Vodacom about their billing in August 2017, I would have thought they understood the inconvenience.

I am re-iterating the previous sentiments on my last report to the company. It is very inconveniencing that they would debit my account with the amount of their choice. I would have thought the last time I wrote here I made it clear that I have a fixed contract and nothing should be added without my authority, it truly does appall me beyond explanation. The fact I have in so any many numerous occasions went to their shops, wrote in here what more can one do to get things right with Vodacom. as I write they have cut off my lines and I will only continue to make the fixed payments agreed upon whilst they get to enjoy my money, I am set back as I do not receive any services per contract from them.

The worst is that I received a call from their consultant and after explaining the situation, the representative promised to escalate and feedback that was two months I still await. this means we are not important to them their business comes first. All I want is them to review the contract, my complaints in their records to resolve this issue permanently.