Charges not credited as promised

Item: Vodacom
Rating: 1
Author: Alistair G

Hi, please note that I made a previous complaint with regards for not being notified that I was incurring out of bundle data rates. You customer department contacted me and confirmed that the sms's were not being sent to the correct number and that the fees for the data charges would be reversed in 24-48 hours. This has still not happened. Please rectify.

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Replies (1)

Vodacom's replyOfficial

05 Mar 2019, 17:20

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Mar 2019, 17:20

Official