NW
Norah W
1 reviews | Active since Nov 2011
16 Jul 2015, 12:23
Charges High Out-Of-Bundle Data Rates
I bought a data bundle and then received an SMS notifying me that my data was running low so I bought another bundle. In between this Vodacom has charged me R1600 for out of bundle data usage. I spoke to Fiona from customer service centre to query this and Fiona tried to sell me itemised billing. This usage is a rip-off and should be credited to my account.
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Vodacom's replyOfficial
16 Jul 2015, 14:35Hello rhubina,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply16 Jul 2015, 14:35
Official
Hello rhubina,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team