CW
Catherine W

1 reviews | Active since Nov 2015

08 Nov 2015, 13:43

Charges for Vodaphone Live

Since Mar 2015, I have been charge about R130 per month for Vodafone Live. I have no idea what this is used for or why I am being charged for it. Twice I have been into the Claremont store, had a technician look at all the phone settings and been told that I will not be charge anymore. No one is able to tell me how this suddenly became activated on my account. I have also spoken to someone at the Vodacom call centre. To date I have paid over R1000 for something that no one seems able to remove or explain to me.<br> I have had enough. I DO NOT want Vodafone live!!! Vodacom is ripping us off and no one at Vodacom is sorting this out. My next step will be to go to the newspapers.

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2015, 19:06
Official
Hello #shocking#,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team