AB
ARLENE B

1 reviews | Active since Jun 2010

03 Jul 2015, 14:22

CHARGES FOR SERVICES I DID NOT ASK FOR

GOOD DAY.I CALLED VODACOM CUSTOMER SERVICE ON 22/06/2015 REGARDING A CHARGE OF R559.97 INCL VAT ON MY ACCOUNT.I RECEIVED A REF. NR *** FOR A REFUND REQUEST AND UNSUBSCRIPTION AS THEY TOLD ME I SUBCRIBED TO SERVICES I KNOW NOTHING ABOUT.I HAVE BEEN A VODACOM CUSTOMER***)SINCE VODACOM OPEN ITS DOORS IN SA.I HAVE NEVER SIGNED UP FOR ANY SERVICES AND WAS CHARGED R7 PER DAY!ON 24/06 I CALLED CUSTOMER SERVICE AGAIN AND THEY COULDNT FIND MY REF.NR.I received a sms on 31 May that read:<br> FREE REMINDER: YOU ARE SUBSCRIBED TO SMILEYS [URL Removed] COST R7/DAY FOR HELP CALL *** TO UNSUB SMS STOP TO 44261 . I immediately sms STOP to 44261 The message failed and i received another 3 messages FREE REMINDER: YOU ARE SUBSCRIBED TO SMILEYS [URL Removed] COST R7/DAY FOR HELP CALL *** TO UNSUB SMS STOP TO 44261.I called VODACOM on and they informed me i must sms UNSUBSCRIBE ALL to a certain nr.The message did go through.<br> I never signed up for any smiley services or whatever i am charged for. I am a business woman and do not have time to search for smiley faces on my cellphone!I did not sign up for WASPA. I DONT KNOW WHAT WASPA IS!! I HAVE NEVER HEAR OF WASPA!

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Replies (1)
Vodacom
Vodacom's reply03 Jul 2015, 15:16
Official
Hello smithland,

Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.