1 reviews | Active since Jun 2010
CHARGES FOR SERVICES I DID NOT ASK FOR
GOOD DAY.I CALLED VODACOM CUSTOMER SERVICE ON 22/06/2015 REGARDING A CHARGE OF R559.97 INCL VAT ON MY ACCOUNT.I RECEIVED A REF. NR *** FOR A REFUND REQUEST AND UNSUBSCRIPTION AS THEY TOLD ME I SUBCRIBED TO SERVICES I KNOW NOTHING ABOUT.I HAVE BEEN A VODACOM CUSTOMER***)SINCE VODACOM OPEN ITS DOORS IN SA.I HAVE NEVER SIGNED UP FOR ANY SERVICES AND WAS CHARGED R7 PER DAY!ON 24/06 I CALLED CUSTOMER SERVICE AGAIN AND THEY COULDNT FIND MY REF.NR.I received a sms on 31 May that read:<br> FREE REMINDER: YOU ARE SUBSCRIBED TO SMILEYS [URL Removed] COST R7/DAY FOR HELP CALL *** TO UNSUB SMS STOP TO 44261 . I immediately sms STOP to 44261 The message failed and i received another 3 messages FREE REMINDER: YOU ARE SUBSCRIBED TO SMILEYS [URL Removed] COST R7/DAY FOR HELP CALL *** TO UNSUB SMS STOP TO 44261.I called VODACOM on and they informed me i must sms UNSUBSCRIBE ALL to a certain nr.The message did go through.<br> I never signed up for any smiley services or whatever i am charged for. I am a business woman and do not have time to search for smiley faces on my cellphone!I did not sign up for WASPA. I DONT KNOW WHAT WASPA IS!! I HAVE NEVER HEAR OF WASPA!
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
