Charges for services for faulty phone received

So did an upgrade online, received a new phone (late delivery, not next day as promised). Went to Vodacom Cape Gate, had my old phone transferred to the new phone at a cost - R297.

Exactly a day after activation, phone faulty. Take it back to Cape Gate, got lip service from Ulrich Prince about this being not their problem and that I should accept that I have to sit with a broken phone. Sadly this hole incident played off in front of other customers, and hopefully they took their business somewhere else

Managed to get Vodacom Tygervally to assist, Since my phone was already transferred to the new faulty phone, I can't transfer it again and I have to send the phone off and wait for replacement, thus I 'll get a clean phone, and all my stuff I need is now gone and it cost me R297. Would appreciate a refund and a courtesy call to apologies