CS
Christiaan S

1 reviews | Active since Jan 2018

03 May 2018, 13:11

Charges for ********** subscriptions

Why am I being charged R10 per day through Vodacom Live on my account for something called "p-squarem-hooked-c-01"? I see there are numerous complaints about this. How can Vodacom allow this *****? Why are there no verification on these things?

I have now tried to Unsubscribe through #117* but I'm still money out of pocket

0
Replies (2)
Vodacom
Vodacom's reply03 May 2018, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 May 2018, 08:56
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah