Hellopeter
Share Your Experience
DR
Danie R

1 reviews | Active since Oct 2012

01 Nov 2017, 10:07

Charges after "winning free" welcome tone

After playing the "Shake Everyday" of Vodacom, I 'won' a 'free' welcome tone for a period. Today I received the following SMS:

Your free summer Welcome Tone is about to expire in 2 days, you will be charged @ R2/month. Dial *117*987# for more great songs. Unsubscribe dial 117800

How can a 'free prize' convert into a monthly obligation (you will be charged @ R2/month.)?

Tried to unsubscribe, however, the 117800 does not work.

0
Replies (3)
Vodacom
Vodacom's reply01 Nov 2017, 11:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Nov 2017, 13:59
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

DR
Danie R's update10 Jan 2018, 13:22
Reviewer Update
On 31 December 2017 I once again received a SMS stating that the Song Dancing Again will be renewed for 30 days @ R3.00. To unsubscribe, they provide the number 117800 to be dialed - however, this number does not work. Vodacom needs to take responsibility for this as they provided this as a "gift" after playing the "Shake Everyday" . Although they committed to stop this, (see above feedback 1 November 2017), it did not stop. To all users, be careful when stuff is given free - somewhere someone will try to make money out of you, even big companies like Vodacom.