Charges after cancellation of contract
<p>I am extremely dissappointed in Vodacom. I have been a loyal customer for years,always using Vodacom and not any other service. I had a contract with Vodacom that ended in Jan 2015. I then moved my fone to prepaid. In 2017 I did a check on my credit report and found that Vodacom had been charging me without my knowledge and had taken me to credit union. I pride myslef on not defualting so I am extremly upset that I was being charged, firstly for reasons I do not know and secondly I did not get at fone calls to say there was an issue. I have been calling vodacom repeatedly and being ping ponged between cancellations,prepaid,contracts!!!! I want to resolve this and for vodacom to remove me from the credit union immediately!!!! I am even willing to pay the R450 if I am given a reason that I understand!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
