1 reviews | Active since Mar 2017

15 Mar 2017, 10:07

Charges after cancellation of contract

<p>I am extremely dissappointed in Vodacom. I have been a loyal customer for years,always using Vodacom and not any other service. I had a contract with Vodacom that ended in Jan 2015. I then moved my fone to prepaid. In 2017 I did a check on my credit report and found that Vodacom had been charging me without my knowledge and had taken me to credit union. I pride myslef on not defualting so I am extremly upset that I was being charged, firstly for reasons I do not know and secondly I did not get at fone calls to say there was an issue. I have been calling vodacom repeatedly and being ping ponged between cancellations,prepaid,contracts!!!! I want to resolve this and for vodacom to remove me from the credit union immediately!!!! I am even willing to pay the R450 if I am given a reason that I understand!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2017, 10:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Mar 2017, 12:19
Official

As per telephonic discussion,feedback provided.

Regards

FM