aH
abigail H

1 reviews | Active since Sept 2016

27 Mar 2020, 16:02

CHARGES

Hi There,

I understand that I may not receive feedback during the lockdown but I would appreciate urgent feedback on this matter once staff are back. I was charged R8OO for the month of April after cancelling my contract in March and paying the cancellation fee. I was not given any data or minutes and charged a month after. During this time, it is not fair to deduct this money without my knowledge and consent. I was informed that I no longer had a contract. Please can I be informed as to why this has happened?

0
Replies (2)
Vodacom
Vodacom's reply29 Mar 2020, 21:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
aH
abigail H's update03 Apr 2020, 17:36
Reviewer Update
There has been no feedback