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abigail H
1 reviews | Active since Sept 2016
27 Mar 2020, 16:02
CHARGES
Hi There,
I understand that I may not receive feedback during the lockdown but I would appreciate urgent feedback on this matter once staff are back. I was charged R8OO for the month of April after cancelling my contract in March and paying the cancellation fee. I was not given any data or minutes and charged a month after. During this time, it is not fair to deduct this money without my knowledge and consent. I was informed that I no longer had a contract. Please can I be informed as to why this has happened?
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Mar 2020, 21:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2020, 21:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
aH
abigail H's updateReviewer Update
03 Apr 2020, 17:36There has been no feedback
aH
abigail H's update03 Apr 2020, 17:36
Reviewer Update
There has been no feedback
