pM
peter M

1 reviews | Active since Jun 2014

26 Jan 2018, 11:20

Charges

I am very frustrated with Vodacom, it started in December wen i nktice I have been charge for Vodafone live. I went to a vodacom shop and they said they can't do anything I must phone customer services. I did contact them, and explain the problem and they escalated it to another department. They siad it will be sorted out. They came back apologizing and offer me a discount. This month it is the same, again charges for Vodafone line of which I do not know , I send them an email on the 19th of January 2018, I only got the noreply email back from them. Their service is bad and if you want to cancel the contract , they have such a lot of stories.

0
Replies (3)
Vodacom
Vodacom's reply26 Jan 2018, 12:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

pM
peter M's update29 Jan 2018, 09:33
Reviewer Update
Dear Vodacom I am still waiting for a the consultant to contact me. Kind regards, Peter
Vodacom
Vodacom's reply30 Jan 2018, 10:38
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc