Charges

The worst customer experience I contacted vodacom on the 20th dec to advise that my account details have changed, the consultant assured me that this was updated and it will be debited on the 27th to my surprise i receive an sms from std bank notifying me that the payment did not go through on the OLD account, which it should not have as it should have gone off on the new account as promised by the consultant. I call in again on ********** which is supposed to be the billing department turns out it is only customer service who can only transfer you to the exact same number and yet they still provide you with the same number t o contact if the line gets cut off. So im speaking to billing customer service service agent on 28 dec who advises me that the new details have not been captured, so i need to provide my new banking information again and that she cannot gaurentee that there will be no penalty charged for late payment due to the previous consultant not adding the correct information. so I call vodacom again on 29 dec spoke to nadancabzi at 11:22 who advises me that the correct information is there and she has to transfer me through to the actual billing department. So someone calls me back who was not willing to go the extra mile and the only thing she had to say was there is nothing i can do basically explaining the same thing i have explained to her , i ask if she is not able to keep my details as i will be sending the necessary information within the hour she says no, so there is no extra mile at vodacom theres just telling me what you see on the system which infact she advised me that it, it was no longer the first consultants fault that the debit did not go off but it was as system error, so vodacom system error becomes my problem, so im still confused as to if the correct account has been loaded what are these guys doing with my banking details because 396.00 was debited from the account on the 27th and im not sure about the rest. what frustrates me is that nobody knows what is going on exactly and nobody is willing to go the extra mile. so now i need to pay another penalty why because vodacom had a system error makes sense right and this consultant tells me that i need to contact vodacom and hold onto the line and dispute the penalty when its invoiced as she cannot dispute it today and she is also not able to pass me onto someone who can actually help. Im disgusted by the service received as vodacom did not send a notification email/sms/phone call nothing to advise of any errors. I dont even know where to send my bank statement to because the agent did not bother telling me