MS
Marlette S
1 reviews | Active since Jun 2015
30 Mar 2022, 15:51
Charger for 2 handsets after upgrade - eligible for upgrade
Did you know when you upgrade the new device don't replace the old device but the new data ect are replace buy the new contract ? You get charged for the old device plus the new device even if Vodacom said you eligible to upgrade. Received new phoned on 08/02/2022 but was not pro-rata charge for it for Feb 2022 account. Then the shock for end March 2022 charge for 2 handsets because my old contract was not 24months. People please be careful when you upgrade Vodacom don't inform you that you will pay for 2 handsets !!!!! Not sure how I am going to use 2 handset with only 1 line (number)
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Replies (1)Vodacom's replyOfficial
30 Mar 2022, 19:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2022, 19:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
