LT
Lucienne T
1 reviews | Active since Feb 2023
02 Feb 2023, 12:15
Charger
I ordered a phone with vodacom and the sales consultant didn't tell me that the phone was coming without a charger, when I called customer care they said the agents were we'll aware of this and she should have stipulated that to me before going ahead with the process. I then went into the shop and they told me to request a charger from them, called customer care services and wanted my contract canceled the guy just dropped the call.
Please assist as I can't be paying extra for a charger when it was not stipulated to me
@Samsung @Vodacom
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Replies (2)
Vodacom's replyOfficial
02 Feb 2023, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2023, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LT
Lucienne T's updateReviewer Update
02 Feb 2023, 19:37Good Evening
I was told that a consultant will be in touch and still nothing. I mean for a charger I can't use a phone I bought.
I'm not spending another cent on a charger if not supp**** with one in the next few days I'm canceling my contract with you guys.
I'm disappointed I really am.
I was told that a consultant will be in touch and still nothing. I mean for a charger I can't use a phone I bought.
I'm not spending another cent on a charger if not supp**** with one in the next few days I'm canceling my contract with you guys.
I'm disappointed I really am.
LT
Lucienne T's update02 Feb 2023, 19:37
Reviewer Update
Good Evening
I was told that a consultant will be in touch and still nothing. I mean for a charger I can't use a phone I bought.
I'm not spending another cent on a charger if not supp**** with one in the next few days I'm canceling my contract with you guys.
I'm disappointed I really am.
I was told that a consultant will be in touch and still nothing. I mean for a charger I can't use a phone I bought.
I'm not spending another cent on a charger if not supp**** with one in the next few days I'm canceling my contract with you guys.
I'm disappointed I really am.