AA
Anita A
1 reviews | Active since Jun 2020
19 Jun 2020, 16:58
Charged without my permission.
Charging me for a R9000 bill that somebody else opened in my name and the consultant at a Vodacom store allowed the R9000 to be charged for an upgrade without my pression and after numerous emails, Vodacom has disconnect my phone number untill I pay the R9000. I am being charged an expenses amount for an upgrade I did not approve of.
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Vodacom's replyOfficial
20 Jun 2020, 11:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2020, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team