T
Thabang
1 reviews | Active since Oct 2022
02 Dec 2025, 08:57
Charged twice for the same device with different amounts.
I’m not happy with how Vodacom billed me last month, I noticed that it this month. I signed up for 24 months contract for iPhone 15 I pay R1088 with comprehensive insurance, last month I was charged R255 on the 1st of November 2025 on top of the monthly payment for the contract. Now again the same amount was deducted yet I paid R1088 that included insurance. Now all in all I paid R1343. Way too much and expensive with this I will have to cancel the insurance and save few rands because I’m being overcharged.
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Replies (1)Vodacom's replyOfficial
02 Dec 2025, 14:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2025, 14:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
