Charged twice for an online FREE upgrade (Choose your Service Provider Wisely)

<p>Dear Vodacom, </p> <p>After I did an online upgrade and you had system issues resulting in a month delay in my handset you charged me twice upgrade admin fee (that is R 300) as per your site "There are no administration fees when upgrading online, so you save R150!" I have logged a query and noting happened and now again I was charged after receiving my handset!!!!!!!!!!!! Vodacom your service degraded. Tired of calling spending hours getting nowhere.</p> <p> </p> <p>Very Unhappy customer,</p> <p> </p>